Privacy Policy

Effective Date: 04/09/2025
Last Updated: 04/09/2025

SmartHosting Web Services (“SmartHosting”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites and services, including:

  • smarthosting.gr (main site)

  • billing.smarthosting.gr (customer billing & support portal)

We comply with the General Data Protection Regulation (GDPR) and all applicable Greek and EU data protection laws.

1. Information We Collect

We may collect the following types of personal data:

  • Account & Contact Information: Name, email, phone, billing address.

  • Billing & Payment Data: Payment method details, invoices, VAT numbers.

  • Login Data: Username, password, authentication logs.

  • Social Login Data: If you use Google or Facebook login, we may receive your name, email address, and profile picture (only the data required for authentication).

  • Technical Data: IP address, browser type, device information, and access logs.

  • Support Communications: Any information you provide via tickets, chat, or email.

  • Cookies & Tracking Data: See Section 5 for details.

2. How We Use Your Information

We use your personal data to:

  • Provide hosting, billing, and related services.

  • Process payments and issue invoices.

  • Manage your account and authentication.

  • Respond to support requests.

  • Send important service updates and security alerts.

  • Improve our websites and services (analytics & performance monitoring).

  • Comply with legal and regulatory obligations.

We will never sell your personal data.

3. Legal Basis for Processing

Under GDPR, we process your personal data based on:

  • Contractual necessity: To provide you with hosting and billing services.

  • Legal obligation: To comply with tax, accounting, and regulatory requirements.

  • Legitimate interests: To secure and improve our services.

  • Consent: For optional features (e.g., marketing emails, analytics cookies).

4. Data Sharing & Disclosure

We may share your data with:

  • Service Providers: Payment gateways, domain registries, SSL issuers, data centers.

  • Technology Partners: Google (OAuth login), Meta/Facebook (OAuth login), CDN providers, backup solutions, security vendors.

  • Authorities: If required by law or legal process.

All third parties are bound by confidentiality and GDPR-compliant data processing agreements.

5. Cookies & Tracking

We use cookies and similar technologies to improve your browsing experience.

  • Essential Cookies: Required for login, billing, shopping cart, and security.

  • Performance & Analytics Cookies: (e.g., Google Analytics) to understand how visitors use our sites.

  • Functionality Cookies: To remember preferences (e.g., language selection).

  • Security Cookies: To detect and prevent fraud or unauthorized access.

You can manage or disable cookies via your browser settings. Please note that disabling essential cookies may affect site functionality.

By continuing to use our websites, you consent to our use of cookies as described here.

6. Data Retention

  • Account & Billing Data: Retained for as long as you are a customer, plus 7 years for accounting/tax compliance.

  • Support Data: Retained as long as necessary to handle your request.

  • Technical Logs: Retained for up to 12 months for security purposes.

  • Marketing Data: Retained until you withdraw your consent.

7. Security of Your Data

We apply strict technical and organizational measures, including:

  • SSL/TLS encryption across all sites.

  • Firewalls, DDoS protection, malware scanning.

  • Two-factor authentication for staff/admin access.

  • Regular security audits and data backups.

8. Your Rights (GDPR)

You have the right to:

  • Access your personal data.

  • Correct or update your data.

  • Request deletion (“right to be forgotten”).

  • Restrict or object to processing.

  • Data portability.

  • Withdraw consent at any time (for marketing or cookies).

  • File a complaint with the Hellenic Data Protection Authority (HDPA).

Requests can be made by contacting us (see Section 11).

9. International Data Transfers

If your data is transferred outside the EU (e.g., via Google, Facebook, or other service providers), we ensure appropriate safeguards (Standard Contractual Clauses, adequacy decisions, or equivalent measures).

10. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect data from minors.

11. Contact Information

For any privacy-related questions, requests, or complaints, please contact us:

SmartHosting Web Services
Andreas Karaiskakis Dimitrios
Emmanouil Mpenaki 163
Email: support@smarthosting.gr
Phone: +30 690 90 59 680

12. Updates to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our websites.

 

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